Help Desk Agent/Player Support

Job description

We are looking for a Help Desk Agent that has a passion for helping others. Avazoo is the Home of the Billion Dollar Raffle and The World’s Greatest Fundraiser for Charitable Causes. Avazoo is a growing worldwide company with a rapidly-changing work environment. Due to this, this role’s key responsibilities can change from day-to-day. This position is remote.

Responsibilities

-Assist new and existing Avazoo Players with all types of customer technical support.
-Respond to new and open tickets coming into Avazoo’s Help Desk using Freshdesk in a timely manner.
-Respond to tickets by email and phone.
-Follow up with previous tickets.
-Attend required meetings by Zoom.

Qualifications

-Must have a passion for solving problems in a rapidly-changing work environment.
-Must have previous experience in the Help Desk/Customer Service role.
-Must have a reliable desktop or laptop device with stable internet connection, video/webcam,  microphone and headphone capability.
-Smartphone with WhatsApp capability for work communication.
-Must be bilingual with the ability to speak English.

This opportunity is a full-time, permanent independent contractor position, after a 3-month probationary period. We are looking to hire right away as we have a project that we need immediate help on with a tight deadline.  Please include your CV and a link to your portfolio.

Please include your CV with past work experience.

Submission Form:  https://forms.gle/sac7dtqcnGGqGLLc9

Note: Please be aware that anyone who is paid for work, even as an independent contractor, can NOT participate in the Avazoo Billion Dollar Raffle, nor can any of your direct bloodline relatives, spouse or civil partner.